Privacy Policy

Effective Date: April 11, 2024

Your privacy is very important to us. All information collected by Trial Partners, a California limited liability company (“Trial Partners”), is provided voluntarily. By using this website or other services provided by Trial Partners, you are agreeing to the terms set out in this Privacy Policy. Submitting information to Trial Partners allows Trial Partners and its research partners to contact the related user via text message, phone call, email, or any other method that can be derived from the information provided. All information collected about you will be used in accordance with applicable laws and regulations. Our privacy policy is available on most pages of the website.

What information do we collect

We only collect information that is necessary to communicate with you and any related research organizations or study sponsors in order to provide services. This information is voluntarily provided by you or is technical information automatically collected through your browser, such as information collected via cookies. In most cases, we collect basic contact information (i.e. name, email address, phone number, zip code, etc.) and, optionally, demographic information (i.e. gender, race, age) related to a research study or service. Many studies are required to have participants who are within a certain age range or gender, so this information is utilized to see if you may be eligible for a specific clinical trial.

Information is kept indefinitely until it is requested to be removed. This notice applies to all information collected or submitted on the site.

We do not knowingly collect personal data from anyone under 18. If a clinical trial allows children to participate, parental consent to process the child’s personal data will be collected. In the event that we learn that we process personal data from a child under age 18 without verifiable parental consent, we will delete the stored information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us using the information provided in the contact section of this website. If you have reason to suspect we have collected information from someone under the age of 18, please contact us.

How we use this information

Your information is used solely to provide you with the products and/or services you request as well as updates on upcoming service offerings. Geolocation data is used for targeted advertising as most potential participants do not want to travel far to be in a study. Information you provide helps us determine potential eligibility for a trial. Trial Partners does not share your information with any third party companies other than third party affiliates who help support our platform, such as to provide text messaging services or data analytics and data analysis, and with the research organizations or study sponsors conducting the trials. Information is kept indefinitely unless it is requested to be removed.

Any information that is provided in relation to our service is sent to an associated research organization for review and any third-party entities they utilize to process/store that information. The research organization may have different policies around data storage and any related questions should be directed to that entity.

We also use aggregate information about how you interact with our website to improve your user experience. This information is often collected through the use of cookies and is utilized to help us continuously improve the look and feel of our website. This includes relevant content, design/look and feel of the site, as well as ease of navigating the site. Aggregate data is also shared with study sponsors and affiliates to provide deidentified trial information.

Your personal data may also be disclosed to the extent required by law, for legal business purposes, or if we sell or transfer business interests or assets.

If you are a current or potential client, we use your contact information to communicate with you regarding our services and to administer services.

How we protect this information

Trial Partners has extensive technical security measures in place to protect your data. Any information provided is securely stored in servers in the United States. Please note that while we strive to secure your personal information, we cannot guarantee its absolute security due to inherent risks in internet transmission and electronic storage.

Accessing, editing, and removing data

Individuals have the right to access their personal data or have it changed or deleted. You may withdraw your consent at any time. If the update can not be completed within your account settings, please reach out to us to have us change your information on your behalf. We will assist whenever it is legally appropriate to do so but may ask you to verify your identity prior to processing your request. We will never discriminate against you for exercising your privacy rights.

When we act as data controller, all collected data is stored in perpetuity unless a written request is submitted by the verified owner of the information via the contact form listed on the site. If a written request is submitted, it may take up to 30 business days for the request to be completed. Upon completion, a confirmation email will be sent by Trial Partners to the requestor for his/her records.

With regards to information we collect and store on behalf of a third party, such as one of our clients, we act as data processors, and we must comply with the privacy policy and data processing terms they set as the data controller.

If you wish to opt out of future communications from Trial Partners, please email [email protected] and provide your name, email address, and/or phone number.

Authorized agent

You may authorize an agent to exercise your rights on your behalf. Trial Partners reserves the right to verify this authorization by requesting written proof of permission or a power of attorney. In accordance with CCPA compliance, you may authorize an agent to exercise your rights by registering said agent with the CA Secretary of State. Verification of identity may also be requested. Failure to produce requested documentation may result in denial of your request.

Links to external websites

Our website includes links to other websites and applications that we do not own or operate, such as Facebook. When accessing these links through our website or elsewhere, please be aware that your information is governed by their privacy policies.

Use of cookies

Like most websites, Trial Partners uses cookies on our website in order to improve and enhance your user experience. Cookies are non-identifiable data files sent from your browser to your computer’s hard drive with the intent of optimizing your user experience by collecting information about your browsing activity.

Changes to this notice

In order to comply with revisions to laws and regulations, our privacy policy may be intermittently updated without notice to ensure it meets industry standardsThe revised policy will be posted on this web page and the effective date will be updated above. Please regularly review our privacy policy as your continued use of our site constitutes your acceptance of any changes.

How to contact us

If you have any questions or comments about our privacy policy or have a request to exercise informational rights, please submit inquiries:

All inquiries will be replied to within ten (10) business days of receipt.