Last Updated: May 19, 2026
Any participation in this service will constitute acceptance of this agreement.
All payments are due via credit card in US dollars prior to services being rendered. If no payment is received, no services will be rendered.
Every indication/health condition listed with Trial Partners will begin advertising within 24 business hours of receiving payment, unless otherwise specified. Advertising for each listing runs for 30 days unless otherwise specified. By purchasing products/services on this site, you agree to this disclaimer. Payments must be received in full on or before the stated due date to be considered timely.
Each campaign conducted by Trial Partners shall include a minimum referral guarantee equal to the low end of the estimated referral range. The estimated referral range is determined by Trial Partners based on factors including, but not limited to, therapeutic indication, targeting criteria, geography, and campaign duration. Trial Partners will continue to advertise until the referral guarantee is met or a separate solution is otherwise agreed upon. Trial Partners reserves the right, in its sole discretion, to offer a pro-rated refund in lieu of continuing recruitment efforts.
A referral is defined as a participant entering his/her information (name, email, phone number), or any combination thereof, to receive more information about the research study listed on Trial Partners. While all potential subjects are offered the opportunity to complete pre-screening questions, the completion of these questions and the ultimate enrollment status of the person do not influence whether said subject is considered a referral.
Once payment for services is received and services have commenced by Trial Partners, no funds will be returned, reimbursed, or credited under any circumstance. This includes cancellation/termination by the contracting party prior to completion of services.
If an advertising campaign is listed with a post-dated start, a refund/cancellation of a campaign may be requested prior to the campaign's start.
If an order is paused, any remaining funds associated with the paused order will be converted to a credit after 90 calendar days from the date the order was paused. Credits are issued for the remaining/prorated value of the campaign funds and can be applied toward future purchases or services.
All unconsumed credits must be used by December 31 of the calendar year in which they are issued. Any credits that remain unused after December 31 will be forfeited and will no longer be available for use.
Funds converted to credits are non-refundable and cannot be exchanged for cash or other forms of payment. Trial Partners reserves the right to make exceptions to this policy in cases of extraordinary circumstances, at its sole discretion.
Trial Partners may provide reward points and loyalty incentives for the use of its services. These points do not contain any monetary value and are given at the sole discretion of Trial Partners and may be added, removed, transferred, or revoked at any time. Reward points shall only accrue for invoices that are paid in full and on or before the stated due date, as determined by Trial Partners. Invoices that are disputed, reversed, or subject to chargeback shall not be eligible for reward point accrual. Reward points automatically reset to zero every calendar year on December 31st of the calendar year in which they are issued and may not be rolled over into the following year for use. Any reward points that remain unused after December 31 will be forfeited and will no longer be available for use.
Accumulated points may be claimed during the calendar year in which they are accrued for available incentives provided by Trial Partners. Any reward claim must be redeemed within ninety (90) days from the date the claim is made, after which the claimed reward will expire and be forfeited. Trial Partners reserves the right to not issue a claimed reward for any reason.
In instances where Trial Partners is the data controller, it reserves all rights to use and disseminate said data in accordance with applicable law and our business purposes.
When Trial Partners is the data processor, it will execute the requests of the data controller according to the terms agreed upon with the data controller. This may include but is not limited to sharing, updating, or deleting said data at the controllers request. If no terms are in place, the data controller retains the right to make these requests. If controllership is not established, Trial Partners retains the rights to data controllership.
When services are requested, Trial Partners does not provide or submit materials for regulatory or sponsor approval. The requesting party is solely responsible for ensuring that all materials, service requests, and applicable information are submitted for use have obtained the necessary approvals from applicable regulatory and governing bodies. If commencement of services if requested, Trial Partners assumes that the requesting party has obtained all necessary approvals.
If the requesting party does not provide approved materials related to the requested service, they may request that Trial Partners create new materials. In such cases, it remains the responsibility of the requesting party to secure the appropriate approvals for those materials before use.
Where no materials are provided and no request for new materials is made, Trial Partners may use generally available materials that have been approved by relevant third-party agencies. If no such materials are available and services are requested to begin immediately, Trial Partners may use materials it deems acceptable for general use and will initiate the process to obtain appropriate third-party approvals.
These terms and conditions constitute a legally binding agreement made between you and Trial Partners. You agree that by accessing the website, utilizing its functions, or placing an order for service, you have read, understood, and agree to be bound by all these terms and conditions. If you do not agree with all these terms and conditions, then you are expressly prohibited from using the site and you must discontinue use immediately.
To the maximum extent permitted by law, Trial Partners’ total liability arising out of or related to the services shall not exceed the total fees paid by the requesting party to Trial Partners for the specific services giving rise to the claim. In no event shall Trial Partners be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or loss of business opportunity.
Trial Partners reserves the right to make changes or modifications to these terms and conditions at any time and for any reason. Continued use of the services after such changes constitutes acceptance of the revised terms.
If you have any questions or concerns about our privacy policy, please contact us by email at [email protected]
